Like many vets, I dislike dealing with money. Give me a sick pet to diagnose and treat, and I will enjoy the task. Ask me to talk to owners about money, or to chase up unpaid bills? No thanks. That’s not why I became a vet.
These days, vets are encouraged to efficient and businesslike. This can bring some risks for vets and their customers. There is one aspect that I particularly dislike: the risk of being accused of upselling: “the sales technique whereby a seller induces the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale.”
I’ve written a piece on the tricky subject of accusations of “up selling” that were made to me recently.